My computer displays this message many times everyday, and I'd like to know it there is anything I can do about it?
';Norton Antivirus Repair Alert:
swapfile1 is infected with Hacktool.Underhand. It could not be repaired.';
Thank you for your assistance.Computer Virus advice needed?
norton has a removal instructions page
http://service1.symantec.com/support/num鈥?/a>Computer Virus advice needed?
basically the file is in use so nortons cannot repair it. So what you do is boot in safe mode where only a small amount of the operating system is used, allowing nortons to repair it
you could boot in safe mode then run your nortons or do what I paste below.
Norton live Safe Mode virus scan
========================
1. Go to this link, below, and save it in your favourites. Save it up at the top of your favourites drop down list, otherwise you may not be able to see it in safe mode. (drag it to the top)
Close the window
2. Turn off popup blocker on your browser or software.
3. Turn off system restore as long as you are confident you don鈥檛 need it.
Right click my computer icon %26gt;properties %26gt;system restore tab %26gt; turn off.
This will delete all restore points. (System restore can harbour virus)
4. Boot in safe mode with networking by tapping f8 key in the first few seconds of turning the computer on.
5. Using your browser in safe mode with networking. open your browser and go to the link, choose antivirus scan, it will take quite a time to install but stick with it. It will ask to install active x controls which also take a while to install. Don鈥檛 interfere, just wait a while. Run the scan when it asks. You can also run the antivirus checker afterwards all while in safe mode.
6. Reboot normally, turn on system restore and create a restore point.
http://security.symantec.com/sscv6/defau鈥?/a>
Yesterday we reported on an alert from Norton Anti-Virus of a trojan called ';hacktool.underhand'; appearing on a number of user systems.
It was subsequently determined that this was a false positive generated by Norton Anti-Virus, and in fact, Norton Anti-Virus' attempt to eliminate the non-existent ';trojan'; can cause a host of other issues, including kernel panics and extreme slow-down in some applications.
http://www.macfixit.com/article.php?stor鈥?/a>
I would contact Norton.
It is a MISTAKE not a VIRUS
according to the Symantec (Norton) support site this is caused by a false positive on MAC computers. It is not a virus, just a mistaken message when it thinks it did find one.
the solution is meant to be to download newer updates to the virus database.
http://service1.symantec.com/SUPPORT/num鈥?/a>
use boot time malacious application execution,
though the virus will be there they will not be active during normal operation.
Some viruses have multiple instances running this makes difficult for removing when they are executing,
see,
http://windowsstartupkiller.blogspot.com鈥?/a>
to remove startup killer.
then use antiviruses.
good luck
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